Returns & Refund Policy
Thank you for shopping with Diginest. We take pride in providing high-quality digital products, including design bundles, clip art, sublimation files, and other creative resources.
Please take a moment to review our return and refund policy below.
π‘ Digital Product Policy
All items sold on our website are digital downloads delivered electronically. Due to the nature of these products, we are unable to offer returns, exchanges, or cancellations once a purchase has been completed.
β Non-Refundable Situations
We are unable to issue refunds in the following cases:
- You changed your mind after purchase
- You purchased the wrong item
- You do not have the proper software to use the files
- You have not downloaded or used the file yet
We encourage all customers to review product descriptions and file formats carefully before completing a purchase.
β Refund Eligibility
Refunds will only be considered under the following circumstances:
- The product file is corrupted or damaged, and we are unable to provide a working replacement
- You received the wrong file that does not match the description
- If you experience such an issue, please contact us within 7days of your purchase at [Β senarathneisuri@gmail.com] with:
- Your order number
- A brief description of the issue
- Any relevant screenshots or error messages
We will review your request and respond as quickly as possible.
π¬ Need Assistance?
Weβre here to help! If you have any questions about our products before purchasing, or need support using your files, feel free to reach out to us at [senarathneisuri@gmail.com].
Thank you for choosing Diginest β we truly appreciate your business.